At Mammalook we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund policy to make the process as smooth as possible.
30-Day Return Policy:
Our return policy allows for returns within 30 days of the purchase date. Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
To initiate a return, please contact our customer service team through the Contact us with your order number and reason for return.
Returned item(s) must be in their original condition, unworn, and with tags attached. We reserve the right to refuse returns that do not meet these criteria.
Damaged or Defective Items:
- In the unlikely event that your item(s) arrive damaged or defective, please contact us immediately upon receipt of your order.
- We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
- Please provide clear photos of the damaged or defective item(s) to expedite the resolution process.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective item).
We recommend using a traceable shipping service and purchasing shipping insurance for your returns, as we cannot guarantee that we will receive your returned item.
Refund Policy
We offer a full refund for eligible items; however, exchanges are not available.
Once your item is returned to us, it undergoes a thorough inspection to ensure it meets our return policy criteria, including being in its original condition with all tags attached. After this inspection, our customer service team will contact you to initiate the refund process. Please allow 10 business days for the refund to be processed.
Non-Refundable Items:
- Certain items may not be eligible for return or refund, including:
- Items marked as final sale.
- Personalized or customized items.
- Intimate or hygiene-related products (e.g., swimwear, underwear) unless they are unopened and unused.
- Any exceptions to our refund policy will be clearly stated on the product page.
Contact Us:
If you have any questions or concerns about our Return & Refund Policy or need assistance with a return, please don't hesitate to contact our customer service. We are here to help you every step of the way.
Thank you for shopping with Mammalook. Your satisfaction is our top priority.
